Privacy Policy

Last updated: 31 August 2026

At Sudama Health Private Limited (“Sudama Health”, “we”, “us”), we are committed to protecting your privacy. This policy explains what information we collect when you use our services — video consultations, diagnostic tests, vaccinations, and medicines — and how we handle it.

Information We Collect

  • Personal details — name, phone number, email address, date of birth, and home address.
  • Health information — symptoms you describe, medical history, current medications, allergies, and answers given during consultations.
  • Test records — lab test orders, reports, and results from diagnostics performed at our clinics or partner laboratories.
  • Appointment and payment details — booking confirmations, visit dates, and payment method information. We do not store full card numbers.

How We Use Your Information

We use your information to:

  • Provide medical care, including scheduling and conducting video consultations and in-clinic visits.
  • Coordinate lab tests and share reports with you and, with your consent, your treating doctor.
  • Process payments and maintain billing records as required by law.
  • Respond to queries sent through phone, WhatsApp, or email.
  • Comply with legal and regulatory obligations applicable to healthcare providers in India.

We do not sell your personal information, and we do not use your health data for advertising.

Sharing With Third Parties

Your information may be shared with:

  • Partner laboratories and diagnostic centers that process your test samples.
  • Doctors and specialists who participate in your consultation or referral.
  • Payment processors, to the extent needed to complete a transaction.
  • Government or regulatory authorities when required by law.

Each of these parties is bound to use your information only for the purpose of providing your care.

Data Retention

We retain medical records and reports for as long as required under applicable healthcare regulations, and keep other personal data only for as long as needed for the purposes described in this policy.

Your Rights

You may request access to, correction of, or deletion of your personal information, subject to legal retention requirements for medical records. To exercise any of these rights, contact us using the details below and we will respond within a reasonable time frame.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent version.

Contact Us

For privacy-related questions or requests, please contact:

Sudama Health Private Limited Phone / WhatsApp: +91 81236 86585 Email: contact@sudama.org